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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Agent Issues
Tour operators had big year in 2018
The sector has grown 26% over the past two years to become a nearly $19 billion industry, according to research released at the...
Railbookers launches Trenitalia Vacations
The train vacation packager has entered into a strategic alliance with Italy's national rail system.
BCD Travel reaches NDC distribution deal with Lufthansa
The travel management company aims to determine whether key components of the NDC process are cost-effective for customers.
European Commission opens GDS antitrust probe
The investigation will focus on terms in Sabre and Amadeus' agreements with airlines and travel agencies that could restrict...
Agents say Celebrity Edge delivers on the hype
In designing the Edge, the first new class of ship for Celebrity in a decade, executives emphasized views outward toward the...
Luxury Retreats becomes Virtuoso preferred supplier
The travel agency group is seeing a sizable jump in private villa bookings.
A mass shooting, then wildfires alter daily reality for agents in California
On Friday, Nov. 9, Susan Reder, owner of Frosch Classic Cruise and Travel in Woodland Hills, Calif., was awakened by the sounds...
American Airlines' Alison Taylor
The airline's senior vice president of global sales and distribution talks about the jump in commissions over the past two...
Host Agency Reviews launches revamped site
Host Agency Reviews has relaunched its website with a dynamic user interface, new consortium profiles and other features....
Savannah one of American Express' trending destinations
Travel to Savannah is up a whopping 96% year over year, the company said.
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