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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Dream Hotel Group's Jay Stein on commission rates, expansion plans
Tauck's Dan Mahar on sailing the Douro on its newest ship
InterContinental Hotels Group's David Canty
The hotelier's vice president of global loyalty programs talks about the brand's highly successful loyalty points giveaway...
Airline innovator David Neeleman
The founder of JetBlue, WestJet and Azul Brazilian Airlines talks about his upcoming U.S. carrier and TAP Air Portugal's...
AccorHotels' Maud Bailly
The company's chief digital officer discusses using tech to personalize the guest experience.
SBE's Sam Nazarian
The CEO talks about the competitive lifestyle-hotel space and the AccorHotels partnership.
American Airlines' Alison Taylor
The airline's senior vice president of global sales and distribution talks about the jump in commissions over the past two...
AmaWaterways' Rudi Schreiner
The president and co-founder of the line discusses the ups and downs, highs and lows of Europe's rivers.
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