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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Agent Issues
Couples Resorts bumps commission rate to 15%
The increased commission, up from 12%, is part of an enhanced incentive and education program featuring Couples Resorts Travel...
Searches for hurricane-related insurance are way up
Travel insurance comparison website Squaremouth has seen a 16% increase in the number of people searching specifically for...
Following Marriott and Hilton, IHG slices meetings commissions
IHG's company-managed properties in the U.S. and Canada will slice the commission rate from 10% to 7%, effective Jan. 1, 2019.
Retailers make case for agent-friendly policies on Capitol Hill
Organized by ASTA as part of its annual Legislative Day event, almost 150 travel agents from Oregon to Florida came to...
Vacation usage rises, but 52% leave time on the table
Project: Time Off's annual survey found that American workers took an average of 17.2 vacation days in 2017, an increase of 0.4...
Seeking new talent, Nexion offers incentives to military veterans
The host agency will provide scholarships covering the full cost of tuition for training to become an independent travel...
Shatner reminisces on 20 years as Priceline pitchman
It was 1998 when a travel startup called Priceline.com signed on William Shatner to do a series of commercials. ...
Axus itinerary app adds Travel42's destination content
More than 6,000 detailed city and country guides can now be accessed seamlessly through a dedicated tab inside Axus.
Holland America promoting Nieuw Statendam in agent seminars
The new ship, a follow-on to the Koningsdam, is coming in December.
U.S. visitors to Cuba declined 43% after policy changes, hurricanes
However, recent booking increases and a surge in Cuba cruises suggest that interest in the island is still strong.
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