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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Agent Issues
More travel agents are now ICs than work as full-time employees
A Travel Institute survey revealed that 62% of respondents say they are working as contractors, up from 29% in 2008.
Certified travel agents earn a lot more than their untrained peers
A Travel Institute study shows the average compensation in 2017 for agents who had no certification or specialist training was...
Hogg Robinson CEO to join American Express GBT's board
David Radcliffe will make the move when American Express GBT completes the Hogg Robinson acquisition.
Under the Influence: Social influencers and the travel industry
Travel providers are increasingly partnering with social media influencers and finding new ways to mobilize bloggers,...
The Germans have a word for it
To "platform" companies Airbnb and Uber, add a variant in the agency space: Avoya.
Avoya urges suppliers to quash rebating
Calling rebating "a chronic problem that threatens the industry," Avoya executive vice president Jeff Anderson not only...
Valerie Wilson confident that new home will be a longtime one
Before cutting the ceremonial ribbon on Monday, Wilson said her agency's 10.5-year lease at the new office was an indicator of...
AIC Hotel Group provides property updates
One particular point of pride for AIC, which leads sales and marketing efforts for properties under the Hard Rock, Eden Roc and...
Fears sparked by hurricanes of 2017 accelerating sales of travel insurance
The 2018 hurricane season officially begins June 1, and following last year's catastrophic season for parts of the U.S. and the...
Merger marks end of Mark Travel's long pact with Lomas
Starting on June 13, all transfers and services in Cancun will be handled by Apple Leisure Group's Amstar. Agents will receive...
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