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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Agent Issues
Travel Leaders expands rollout of Vacation leads program
Vacation is a repurposing of the Vacation.com URL, which for years was dedicated to the eponymous consortium owned by Travel...
Travel Leaders managing program for American Express Gold Card
The travel program, Travel Collection, was announced during Travel Leaders Network's EDGE conference in Las Vegas.
Royal Caribbean adds cabin customizer to agent booking tool
When accessing Espresso to make a reservation, travel professionals will see a Stateroom Planner widget.
Expedia throws a wrinkle into travel packages
Saying that 46% of U.S. travelers prefer to book their flight and hotel separately, the OTA will enable customers to book...
Ovation partners with travel website Fathom on curated trips
Fathom's readers are offered a concierge-level travel service with fully planned and booked vacations.
Brownell Travel features its top hotels in new web guide
The Little Brownell Book showcases nearly 50 hotels with more to come later this year.
AMG unveils marketing and education initiatives
The company is launching Travelsavers & NEST University, an online resource that will house all training opportunities...
Travel industry mourns Anthony Bourdain, godfather of foodie travel
Celebrated chef and travel series star Anthony Bourdain, a man who arguably propelled the foodie travel movement into the...
Ensemble survey: Product knowledge an agent's most valuable service
Sixty-five percent of agents said their clients most appreciate their product knowledge (things like the differences between...
ARC: AA's Basic Economy is behind drop in GDS ancillary sales
Sales of airline ancillaries through GDSs are on the decline, even as overall travel agency ticket sales through the GDSs are...
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