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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Agent Issues
Wiped out by wildfires, her clients help her rebuild
When California wildfires destroyed her business, Tammi Leader Fuller's clients raised $70,000 -- and counting -- so it can...
All signs point to continued growth in luxury travel
The global financial markets might have been roiling last week, but at the world's premier luxury travel event, there was...
Sales growth will continue in 2019, travel insurers predict
That projection is consistent with other insurers' expectations, barring any black-swan events in the coming year.
Expedia Group launching AI bot for lodging partners
Rolling out in the first half of next year, the tool will be available on the Expedia PartnerCentral platform.
Consumers see 'agents' and 'advisers' differently, ASTA survey shows
Research suggests that the former is associated with getting travel deals and the latter is viewed as a destination insider and...
Expedia CEO: Hotels can improve competitiveness with vacation rentals
Mark Okerstrom assured hoteliers attending the Expedia Partner Conference that the rapid rise of Expedia's vacation rental...
Allianz study looks at concerns of solo travelers
Safety and security of accommodations was the biggest concern.
Host agencies bring agent-facing technology in-house
As host agencies have evolved over the years, so has the technology they offer agents.
Host Agency Reviews seeks survey participants
The website wants agents to participate in its third annual Service Fee Survey.
Royal Caribbean requires bid for close-in upgrade
Say goodbye to the "upgrade fairy."
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