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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Agent Issues
Avoya reaches content deal with Mark Travel
Mark Travel's vacation packages and promotions will be available in AgentPower, Avoya's operating system.
Interest in Cuba travel wanes
According to a survey by travel insurance company Allianz Global Assistance, 13% of respondents said they were interested in...
Sellers of travel agencies hold all the cards as demand bests supply
"Sellers are getting higher multiples than they ever have in my career, and they're getting better terms than they've ever...
As homeless people turn off visitors, San Francisco tourism senses threat
The increasingly visible homeless problem, coupled with an epidemic of drug use and the resulting blighted streets, are...
To promote VR video, Perillo giving agents headsets
Perillo Tours has created a 3-minute virtual reality video featuring Rome, Florence and Venice.
Instagram action buttons help agencies connect with clients
Though still in its early days, Instagram's action button, which enables users to book an appointment, appears to be a...
Expanding experiences: Nontraditional players in the tours market
The tours and activities market, traditionally the domain of travel advisers and tour packagers, is evolving, with OTAs, hotels...
Booking.com gets rates from other agencies
These rates have heavy restrictions on them, such as no special requests to the property, delayed confirmation, nonrefundable...
Court ruling on ICs in California could force major changes at travel agencies
The definition of which workers qualify as independent contractors changed significantly and abruptly with an April ruling by...
Sponsoring race car driver opens new avenues for agency
Wendy Sung's Kayton Travel was a primary sponsor of Salvatore Iovino for four races in the 2018 season, and she is in...
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