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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Agent Issues
Allianz Global Assistance's Richard Aquino
The company's vice president of sales and manager of the agency channel speaks about the growth of annual travel insurance...
Expedia Group's sales and revenue zoom in Q2
The online travel giant saw gross bookings rise 13% and revenue grow 11%.
Hosted agents' income has risen 16% this year
The average hosted agent is making $40,377, and he or she is making 20.8% more with Travel Institute certification, according...
Cyber arms race: Fighting the hackers
Due to the growing focus on personalization, travel suppliers and agencies increasingly find themselves holding troves of...
American Airlines makes basic economy buyout easier for agents
Previously, an upgrade to economy could only be accomplished via phone. Now, the change can be made online.
AirHelp's Henrik Zillmer
The CEO of the airline claim remuneration app talks about air travelers' rights when flights are delayed, canceled or...
Curated collection Tablet Hotels now paying agents
Independent agents pay a $500 annual fee to access the booking engine and earn 7% commission.
HRG deal complete, Amex GBT's CEO talks next steps
Integration of the two organizations, their people and their technology has begun in earnest.
Cruise.com adds Bahamas Paradise Cruise Line sailings
The line said Cruise.com is the first OTA to sell its product.
D'Aoust leaving CEO post at CLIA
The cruise trade group said she will depart at the end of the year to focus on family priorities.
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