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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Agent Issues
Cruise CEO warns that the good times won't roll forever
The cruise industry is doing exceptionally well, said Norwegian Cruise Line Holdings CEO Frank Del Rio, but advisers should...
Signature Travel Network launches training program just for newbies
The program, called Embark, includes online and offline components and takes a year to complete.
Industry sounds alarm on crumbling U.S. infrastructure
The lack of political will to raise the billions of dollars needed for upgrades has left U.S. highways, bridges and airports in...
Travel + Leisure unveils 2018 A-List of top agents
This is the first A-List since Travel + Leisure moved to a membership model, charging agents $4,000 to be on the list.
Generali Global Assistance hires president
Philippe Gervais joins the travel insurance company from Europ Assistance Belgium, where he was CEO.
Zika virus remains concern for travelers with pregnancy plans
While mainstream media coverage of the Zika virus has largely faded into the background, agents say that clients who are most...
Suppliers should value their BDMs
Whether they're called a BDM (business development manager), a DSM (district sales manager) or some other acronym, this...
Court dismisses sexual harassment lawsuit against Travel Leaders
The company said the parties resolved all claims brought by a former employee and that the case was "dismissed without any...
Ovation Travel Group simplifies branding
The agency, No. 20 on Travel Weekly's 2018 Power List, is sunsetting the names Ovation Vacations and Ovation Corporate Travel...
Passport Online introduces website solution for ICs
Passport Online has introduced a website solution for independent contractors.
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