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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Agent Issues
Azamara ‘High Value’ model comes to Vacation.com
Agencies can earn as much as 5% more than their existing commission level, capped at 21%, for sales such as suite bookings or...
Indiana travel agent a winner on Jeopardy
Nicole Cocklin, a travel agent with Travel Leaders Fort Wayne, appeared on the popular trivia game show last week, winning...
Sale could be welcome reset for Travelport
The deal could help Travelport overcome operational and financial hurdles and make it a stronger company, according to industry...
AAA predicts record number of holiday travelers
During the holiday travel period (Dec. 22 to Jan. 1), 112.5 million Americans are expected to travel, a 4.4% increase over last...
Protravel opens Texas office
The office is part of a larger strategy to expand into markets new to the agency where there are a number of high-net-worth...
Apple Vacations enhances agent loyalty program
A key component of Royalties Xchange is real-time conversion of points to cash on a Virtual Visa card.
O'Hara named president of Travel Leaders Group
J.D. O'Hara returns to a TLG management position, having previously been a senior partner at Certares, TLG's majority owner.
Alive and well: Phocuswright report portrays agencies as thriving
Phocuswright said its first analysis of the agency landscape in 2006 "assumed travel agency extinction -- and we were proved...
Passport Online's Marilyn Macallair retiring
She will retire as its vice president of business development but stay on in a consulting role for the first half of 2019.
Travelport to go private in $4.4 billion deal
Siris Capital Group and Evergreen Coast Capital Corp. have agreed to acquire the travel technology company in an all-cash...
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