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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Tour Operators Insights
One site to search all tour operators
It kind of makes sense: a booking site retailers can use to search the products of as many tour operators and packagers as...
Are travelers becoming a bunch of 'mean girls'?
Every time you turn around, it seems another tour operator is introducing a new independent travel program or adding more...
Will Brand USA help inbound operators?
Brand USA's new national tourism campaign needs to be funded in large part by the private sector, which means private travel...
Tour operators and airlines, awkward bedfellows
This is getting awkward. It used to be that tour operators and airlines liked each other, or they at least pretended to like...
What's in a one-word name?
It happened kind of slowly, one of those quiet, gradual trends. But one by one, several high-profile tour operators recently...
Globus embraces customization
It's a buzzword heard over and over again in the tour industry: custom.
The challenge of generating buzz
As tour operators head into the busy selling season, one question looms large: how to generate buzz in an industry that doesn't...
USTOA's Dale gets social to shake up member interaction
On a fall evening in Manhattan, some 80 allied and associate members of the U.S. Tour Operators Association gathered at the...
How would you change USTOA's bond program?
Sunny Land Tours' resignation from USTOA once again brought to the foreground the issue of the organization's $1 Million...
The economics of solo travel
As the economy continues to show signs of fragility, why would anyone shun a group of eager travelers?
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