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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Tour Operators Insights
Offering smaller groups, FITs as an escorted alternative
Tour operators who aren't seeing the same growth they once did in the big-bus escorted touring market are giving agents and...
Operators feel it's safe to go back to Egypt
Egypt's tourism industry is anxious to get its wheels in motion again after grinding to a dead halt, and tour operators are...
USTOA members manage Egypt crisis well
Political demonstrations in Egypt that turned violent this month, prompting the U.S. State Department to issue a travel...
Operators push for early bookings, before airfares go sky-high
Tour operators have started off 2011 with some aggressive promotions intended to incent agents and their clients to book their...
Can Dale wed agents and operators?
The feeling appears to be mutual: The U.S. Tour Operators Association wants to improve relations with agents, and agents want...
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