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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Tour Operators Insights
A more competitive wholesale space bodes well for agents
It seems like almost daily, another agent offer, incentive or enhancement is being rolled out by this wholesaler or that one,...
Tour operators aren't dying, they're adapting
It was clear after this year's annual U.S. Tour Operators Association Conference and Marketplace in Scottsdale, Ariz., that the...
The shutdown's silver lining
Once again tour operators were left bearing the burden of a crisis they had little or no influence or control over.
Can Gogo pull off a fee-based agent support program?
The news that Gogo Vacations is launching a consortia-style, fee-based agent membership program set off a flurry of comments...
Is Europe back?
By many accounts, between the London Summer Olympics and the economic crisis in Greece, last year was a challenging one for...
Whole Foods is latest to launch foodie tours
The excitement around culinary travel has reached a fever pitch, as exhibited by Travel Weekly's recent Twitter chat on the...
Will 'Dancing Matt' help tour ops reach agents, consumers?
YouTube sensation Matt Harding kicked off his global trip with the USTOA in Chile last week as part of the organization's...
The proliferation of private touring
There appears to be an undying demand for the benefits of touring without the tour group.
Agents: What can the USTOA do for you?
When Terry Dale became president of the U.S. Tour Operators Association two years ago, the question became whether he would...
For tour ops, crisis management is another day at the office
If you're ever freaking out, call a tour operator. Sure, they might be freaking out too, but they have an amazing ability to...
More Tour Operators Insights
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