British Airways is investigating a data breach that the airline says compromised the personal and financial details of customers making bookings on BA.com and on the carrier's app. 

The breach lasted between Aug. 21 and Sept. 5, but has now been resolved, British Airways said. 

"We are deeply sorry for the disruption that this criminal activity has caused," British Airway CEO Alex Cruz said in a prepared statement Thursday. "We take the protection of our customers' data very seriously."

Approximately 380,000 card payments were compromised by the breach, British Airways told CNBC.

The airline said it is communicating with affected customers and advised customers who believe they have been compromised to contact banks or credit card providers.

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