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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Aviation
Georgia governor reinstates jet fuel tax break
The move reverses the decision by the state legislature in March to quash the tax break as punishment for Delta's decision to...
TSA widens deployment of 3-D scanners at airports
The computerized axial tomography (CT) scanners are coming to 12 additional airports, part of a plan to test more than 145 of...
TSA program uses air marshals to stake out passengers
Under the program, called Quiet Skies, the agency puts air marshals on flights to monitor individuals who aren't under formal...
U.S. airlines cut flights to Mexico beach areas
Delta, American and United all cited weakness in their second-quarter earnings calls.
Delta testing upscale dining in international economy
Passengers get a welcome glass of sparkling wine or sparkling water, appetizer service, upgraded entrees and meals served on...
Southwest CEO: Seat assignments a possibility
No changes are in the offing, but CEO Gary Kelly said the airline is open to doing seat assignments in the future.
Facing competitive pressure, AA to allow carry-on bag for basic economy
Conceding that it was losing out to Delta's less restrictive option, American Airlines will change its policy beginning Sept....
Flying with kids? Southwest ranked best airline for families
That's the conclusion of loyalty travel website The Points Guy, which weighed the policies and offerings of airlines in 10...
Airlines scrub 'Taiwan' from websites
The Chinese government in April told all airlines to strike references to Taiwan as an independent territory.
American Airlines makes basic economy buyout easier for agents
Previously, an upgrade to economy could only be accomplished via phone. Now, the change can be made online.
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