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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Aviation
Like other airlines, JetBlue reducing capacity due to higher fuel costs
CEO Robin Hayes estimated that capacity will be up 5.7% in the fourth quarter, a two-point drop from earlier JetBlue guidance.
AirHelp's Henrik Zillmer
The CEO of the airline claim remuneration app talks about air travelers' rights when flights are delayed, canceled or...
Delta and Air France-KLM put Alitalia venture on ice
Alitalia is undergoing restructuring through bankruptcy, and its future ownership structure is uncertain.
Permitting emotional support animals on planes becomes hot potato for DOT
The Department of Transportation is reviewing more than 4,400 public comments in determining whether it should end a federal...
JetBlue cutting jobs in support centers
The reductions will be a combination of voluntary buyouts, elimination of open positions and involuntary departures.
Delta and WestJet finalize joint venture deal
In order for the partnership to become effective, the carriers must be granted antitrust immunity by U.S. and Canadian...
Singapore named world's best airline in Skytrax awards
For this year's Skytrax World Airline Awards, Delta was the highest-ranked U.S. carrier at 37th, one slot ahead of Alaska.
Cathay Pacific fills in void in Seattle
The carrier will launch Hong Kong-Seattle service next spring, a few months after Delta stops operating the route.
NAACP lifts travel advisory for American Airlines
The organization said the airline has "taken substantive action to begin to address implicit bias."
Nigeria Air scheduled to start flying in December
The Nigerian government said that it would own no more than 5% of the airline.
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