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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Aviation
American Express and Carlson Wagonlit join Amadeus' NDC effort
"Partnering with the GDS is the fastest way to realize the potential of NDC," said Vince Chirico of Carlson Wagonlit Travel.
OAG: Third runway would open Heathrow to more U.S. cities
Anchorage, Cincinnati, Pittsburgh, Indianapolis and St. Louis are five U.S. cities that OAG said are likely to get London...
Corporate travel giants partner with Sabre on NDC initiative
Sabre said American Airlines, American Express Global Business Travel, Carlson Wagonlit Travel and Flight Centre Travel Group...
United names senior VP of sales
Jake Cefolia replaces Dave Hilfman, who in March announced plans to retire.
Frontier and Volaris start codesharing
Frontier is now selling 40 nonstop routes operated by Volaris between the U.S. and Mexico.
Delta-Korean Air launching Boston-Seoul route
The airlines will begin flying five days per week between the cities on April 12.
TSA's Quiet Skies program draws fire
An in-flight surveillance program, revealed by the Boston Globe on July 28, has drawn criticism from members of Congress as...
United to connect Washington and Israel
United will fly the route three times weekly beginning May 22.
Canadian budget carrier Swoop unveils U.S. routes
The ultralow-cost subsidiary of WestJet will fly eight winter seasonal routes, including Edmonton-Las Vegas.
DOT making airline on-time stats more thorough
In August, the report will for the first time aggregate the numbers of mainline carriers with those of their regional partners.
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