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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Aviation
ATPCO product gives airlines more pricing info from competitors
Marketview lets airlines see prices in all 26 fare classes that competing airlines have filed for their routes, even if those...
Big 3 airlines take on shortage of pilots with career-path help
It remains to be seen if their programs will do enough to motivate people to become commercial pilots.
United delivering perks for corporate customers
A new program for companies with United contracts offers higher priority for upgrades, standby lists and rebooking during...
Delta and Virgin Atlantic plan NDC-based distribution enhancements
The airlines are working in tandem on enhancing the shopping experience.
Lawsuit claims United did not respond to harassment complaint
The Equal Employment Opportunity Commission has sued the airline, accusing it of subjecting a flight attendant to sexual...
Embrace of NDC seen as ending logjam of GDS resistance
There was a time not so long ago when GDSs resisted IATA's New Distribution Capability, viewing it as a technology of...
Authorities probe how airline employee could steal plane
Investigators are piecing together how an airline ground agent working his regular shift stole an empty Horizon Air turboprop...
United, Copa and Avianca discussing joint venture
The partnership would cover the carriers' combined networks between Latin America and the U.S.
TSA: We're not eliminating screening at small airports
The agency responded to reports last week that it was reviewing the possibility of ending screening at approximately 150 small...
Saudi national airline suspends Canada service
The Saudi government said Canada was meddling in its domestic affairs.
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