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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Aviation
Startup aims to spark agents to book space journeys
Orion Span will take customers on 12-day trips to its planned Aurora Space Station beginning in 2022.
Will higher bag fees pay off for airlines, or will flyers balk?
In bumping baggage fees, JetBlue and United are gambling that the move will help cut into the profit erosion resulting from...
Hyperlocal weather forecasting service improves airline operations
JetBlue has benefited from its partnership with ClimaCell, a startup that uses data gleaned from cellular sites to forecast...
Cayman Airways to launch direct flights from Denver
The new flights will reduce by half the time it takes to fly between Denver and Grand Cayman.
Upgrades coming to USVI airports
The upgrades and additions include a parking garage and ferry terminal at St. Thomas and more baggage-screening machines and...
American Airlines offers free TV
Passengers can stream several channels to their laptops, tablets or phones.
Sun Country flying to St. Kitts from Minneapolis
The discount carrier also will launch service to Belize.
Making American great again
My multi-delay nightmare at O'Hare dissipated after one flight attendant took control.
British Airways website and app hacked
Approximately 380,000 card payments were compromised by the breach, British Airways said.
Airlines transported 4.1B passengers worldwide in 2017
Passenger traffic was up 7.3%, enabling airlines to break the 4 billion mark for the first time.
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