It's Like This: Travel Weekly

Its Like This

Truth hurts, but transparency rulesSuppliers should readily share information with retail travel professionals when problems crop up.

Don't be afraid to let your goals evolveIf your dreams become your goals, you have to be prepared to adjust both.

Suppliers should value their BDMsWhether they're called a BDM (business development manager), a DSM (district sales manager) or some other acronym, this...

The ins, outs, ups and downs of consortiaIf you're not in a consortium, you're leaving money, leads on the table.

Quit kvetching and start mentoringTo enhance the profession, mentor someone who's where you were five or 50 years ago. Be the change you want to see in the...

We earn our money. We don't work for free.Travel professionals should stop telling prospects that their services are "free." We earn our compensation.

How far does an agent's responsibility go?Agents have an obligation to inquire and use information to guide a client, but they must resist telling clients how to live...

Agent-friendly Viking, newbie-focused CostcoCostco is only a threat to travel sellers who insist on competing on price instead of expertise.

Industry must reject multilevel marketersTravel suppliers should step up and turn away these companies that prey on the industry.

When leisure travel meant a pilgrimageThe first form of leisure travel, pilgrimages were eerily similar to today's tourism.