It's Like This: Travel Weekly

Its Like This

The lesson for Houston: Never give upSome advice for our friends and colleagues in Houston.

Clients who test my old-time religionWe've all had a few clients whose behavior tempted us to abandon our faith.

Types of clients and how to deal with themThe expert, the coach, the pessimist: Different client personalities and how to keep them happy.

Has the Ugly American become Ugly America?A negative attitude toward inbound travel is bad for business.

Our innocence is lost; business should not bePoorly drafted and crafted policies promulgated by our government regarding who can come here -- and far more importantly who...

A new algorithm for changing timesShifting demographics have forced me to modify an algorithm I created in 2003.

Promoting, and being, our better angelsWe have an obligation to build better understanding and cooperation through tourism.

The big one that I gave awayGood agents must put the well-being of clients ahead of their own benefit. I had no choice but to tell a client his health...

Sampling Cuba from the AdoniaMy boyhood dreams of Cuba, though naive, came of age on a Fathom cruise.

Finally experiencing Cuba via the AdoniaThis was unlike any oceangoing cruise I ever took. It wasn't about being focused on deck games and activities or rushing off to...