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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Wheels Up
Colorado flight museum has soaring mission
The new museum at Centennial Airport just south of Denver seeks to inspire the next generation of aviation industry...
FAA's seat size mandate likely changes nothing
Ultimately, the mandate in the reauthorization bill that Congress passed might not make much of a difference to flyers.
Supersonic dreams and the future of aviation
Plans for supersonic jetliners restore some of the magic to commercial aviation.
Scheduled charter services still seeking niche
The upscale operators face challenges competing with legacy 1st-class cabins.
Din over open skies dies in a whimper
The deal that ended the U.S.-Gulf States open-skies dispute largely maintains the status quo.
To work, dynamic pricing must be transparent
The practice can benefit both airlines and flyers, but only if there is transparency and trust.
Airports a flyover in Trump's infrastructure plan
Aviation is still on a back burner in Trump's White House.
The great seat-assignment game
The often mysterious process behind airline seat assignments raises issues of trust and transparency.
Startup airline Wow put Iceland on the map
The ultralow-cost carrier touched off a competitive frenzy on two continents.
U.S. airports would do well to become China-friendly
Impressing the Chinese traveler is becoming exponentially more important for all sectors of the U.S. travel industry, from...
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