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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Technology
Booking Holdings completes HotelsCombined acquisition
The Sydney-based hotel metasearch site has a strong presence in the Asia-Pacific region.
U.S. airlines, airports exploring use of self bag drop
When deployed, self bag-drop machines can be time-savers.
Outcome of GDS antitrust probe unforeseeable
How and when will the European Commission rule? It's hard to say, according to a Phocuswright analyst.
Growth of voice in travel the talk of Phocuswright 2018
Voice technology is quickly entering the mainstream, promising consumers an easier and faster way to search for information,...
BCD Travel reaches NDC distribution deal with Lufthansa
The travel management company aims to determine whether key components of the NDC process are cost-effective for customers.
European Commission opens GDS antitrust probe
The investigation will focus on terms in Sabre and Amadeus' agreements with airlines and travel agencies that could restrict...
Google and Amazon loom large at Phocuswright 2018
While Amazon hasn't yet made a meaningful move into travel, many believe it's only a matter of time.
Sabre's Farelogix purchase holds great potential for work on NDC
Farelogix's expertise in IATA's New Distribution Capability (NDC) will bolster and accelerate Sabre's work in that space, while...
Booking Holdings has big AI plans
The OTA aims to use artificial intelligence and its massive amount of customer data to create a more personalized service, CEO...
Phocuswright panel discusses challenges women leaders face
According to Phocuswright, just one in 10 individuals in senior leadership roles in travel technology are female.
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