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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Agent Issues
ASTA tackling issue with virtual credit cards
"If the virtual card transaction doesn't go through or the traveler doesn't have a personal card to use to pay the bill, he or...
Destinations urged to take heed when tourists overwhelm locals
There are no easy solutions to managing or getting ahead of overtourism, but one crucial step is measuring the pulse of the...
Active/adventure the most popular travel agent specialty
Travel Leaders Group released the results of its latest trends survey in conjunction with a luxury-focused trade show in...
Travel firms collaborate on biometrics project
The World Travel & Tourism Council -- along with American Airlines, Hilton and others -- are testing the ability for travelers...
Visit Britain unveils U.S. advisory council at Austin event
Members of the group include Gavin Landry of VisitBritain, Chuck Imhof of Delta Air Lines, Stephen McGillivray of Travel...
Sabre's Q3 bookings swell
Bookings were up 7.7% worldwide, 8% in North America.
Ensemble: Demand high for customized vacations
"The customized bucket-list adventures that used to be 'once in a lifetime' have now become 'as often as I can,'" said Ensemble...
Australia promoting destination via agent contest
Tourism Australia is asking agents who are Aussie Specialists to apply for the chance to be named one of two Australian...
Travel agencies cash in as airlines send commissions soaring
The legacy U.S. airlines, most notably United, are paying out substantially more in commissions than they were just a couple of...
Doctours offers agents healthy income from medical tourism
The startup connects patients with doctors and clinics abroad for medical procedures. It pays agents 5% commission when a...
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