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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Agent Issues
Delta's international commission cut could be the first of many
While Delta's move is not as extreme as the commission cuts of the 1990s, it could be the beginning of more incremental cuts...
Economy gets Wave season off to a strong start, agents say
The 2018 Wave season is off to a strong start, buoyed by a different dynamic than in years past, travel agents say.
Economy gets Wave season off to a strong start
Several travel agents said promotions have fallen off as a motivator for cruise sales, and instead it is strong consumer...
Top-agency combination: Hogg Robinson To Sell HRG To Amex GBT
Two of the world's largest travel management companies are set to merge after American Express Global Business Travel offered...
My biggest single challenge
We have been looking for the world's best travel consultant for several years. Unfortunately, good help is hard to find -- and...
Regent lays out incentives for booking the refreshed Seven Seas Mariner
The ship will sail in Alaska starting in May. Prior to arriving in the Pacific Northwest, it is scheduled for a 20-day drydock...
Mark Travel makes changes to agent rewards program
A new component, TMTC Stars, offers tiered perks based on agents' sales level.
Edie Rodriguez busy promoting Ponant
The former Crystal CEO has been meeting with agent groups and going to conferences to beat the drum for the French small-ship...
Altar alternatives: How millennials are changing destination weddings
Millennials are turning them into epic, once-in-a-lifetime vacations for them and their friends, picking exotic locations and...
How many travel agents in U.S.? Depends on whom you're asking
The Department of Labor's Bureau of Labor Statistics continues to predict a decline in the number of travel agents in the U.S....
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