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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Agent Issues
Focus on culinary travel: Exclusive dining and Instagrammable meals
From Disney's theme parks to up-and-coming hot spots like Portugal and South Africa, the foodie traveler seeks exclusive dining...
Debut Voyages seeks to host top luxury travel sellers
Managing director Samantha Jervis said there is a need for an "elite and exclusive independent luxury travel designer network...
VAX booking site redesigned
The site now has a wider screen display and a simplified navigation bar. Agents can also get personalized content suggestions.
As IC numbers grow, 'hybrid hosts' emerge
More agencies are now hosting independent contractors, and it's becoming more common for existing businesses, like Liberty...
Obituary: Travel agent Klaus Billep
Known around the industry as "Mr. Travel," Billep was the owner of Universal Travel System in Santa Monica and was known for...
Bahia Principe expands agent rewards program
Agents registered in Bahia Principe Rewards now are able to collect more points when participating in online courses (200...
Los Angeles CVB launches agent training program
L.A. Insider is the first program of its kind for the Los Angeles Tourism & Convention Board.
Competitors eye opportunities arising from GBT-HRG deal
The combined company will undoubtedly have more money to invest in technology. But first, it must get through the phase of...
Agents predict chilling effect from Bermuda's same-sex marriage repeal
Retailers expect Bermuda to lose business from LGBT and straight travelers because of the new law.
Booking.com's huge growth prompts Priceline Group to take its name
Starting on Feb. 27, the company's stock will trade on the Nasdaq under the ticker symbol BKNG.
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