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Agent Issues

Travelport deal enables some agencies to avoid Air France-KLM surcharge

Travelport deal enables some agencies to avoid Air France-KLM surchargeStarting April 1, the airline company is implementing a one-way surcharge of 11 euros on GDS bookings.

American Express Travel names Hendley presidentAudrey Hendley replaces Claire Bennett, who left the company in the fall for a position with InterContinental Hotels Group.

Hilton's Danny Hughes

Hilton's Danny HughesThe hotel company's senior vice president the Americas region discusses the move to reduce commissions on group bookings to 7%.

Recruiting young independent contractors a challengeWhile most host agencies are attracting ICs, those recruits are primarily people who already know about -- or are even already...

Expedia Group, a new name for the largest OTAThe company, formerly known as Expedia Inc., said the change "better reflects its identity as a leading global technology...

Travel + Leisure's A-List now carries a membership feeThe publication is charging $4,000 a year to be on the list. Travel agents' response has been mixed.

Hilton, too, will cut commissions on group bookings

Hilton, too, will cut commissions on group bookingsHilton is slashing pay on North American group bookings across its brands from 10% to 7% in October, following a similar move...

Bag-fee disclosure rule is backThe DOT could soon be mandated to move forward with an Obama administration proposal to require airlines and ticket agents...

Fizzy fountains. Flying animals. Millennials

Fizzy fountains. Flying animals. MillennialsCatching up: A new bubbly in Paris, the flight of the peacock and millennials, they're just like us.

NCL to pay commission on future cruise credits, raise gratuities

NCL to pay commission on future cruise credits, raise gratuitiesFollowing similar policy changes by Carnival and Royal Caribbean, Norwegian Cruise Line will pay travel agents if clients...