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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Agent Issues
Wellness Tourism Association defines industry terms
The Wellness Tourism Association (WTA) has introduced its Glossary of Industry Terms defining eight terms associated with...
Symphony of the Seas surprises and delights with tech touches
Cruise editor Tom Stieghorst didn't expect this ship, the fourth in the Oasis class, to hold many surprises. He was happy to be...
Fabien Cousteau talks about conservation at CLIA Cruise360
In an address to the hundreds of travel agents gathered, Cousteau spoke about ways travel agents can help educate travelers on...
Dream Vacations makes effort to lure experienced agents
The network is offering retailers with annual commissionable sales of at least $100,000 a free trip to its annual conference...
Karisma tweaks names of Azul Beach resorts
In Jamaica, the Azul Beach Sensatori Jamaica is now the Azul Beach Resort Negril.
Travel insurers exploring ways to use artificial intelligence
Compared with other forms of insurance, travel policies lend themselves particularly well to AI.
Facebook scandal leaves agents asking, 'Do I need a new marketing platform?'
Travel agents in recent years have become entrenched in Facebook, using the platform for lead-generation and to build rapport...
Carnival's Agentpalooza heads to California
The travel partner appreciation events simulate a musical bus tour with agents as "rock stars."
Mountain Travel Symposium creates forum for younger professionals
The Young Leaders Summit is aimed at engaging the next generation of mountain travel professionals.
American Express GBT reaches deal to avoid Air France-KLM surcharge
The deal is subject to GDSs entering private-channel arrangements with Air France-KLM. Both Travelport and Amadeus have done...
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