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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Corporate Travel
Ride-hailing firms continue to gobble up corporate market share
Lyft's usage among U.S. business travelers tripled last year and Uber continued to make strides, according to T&E software firm...
Marriott group commission cuts will not apply to all
Four large group-booking firms have a "temporary exemption."
Marriott's group commissions cut has agents angry and defiant
"They will not be the first hotel chain we call. They will be a last resort," said Jay Johnson of Coastline Travel Advisors in...
Events giant Maritz gets 'temporary exemption' from Marriott commission cut
Maritz Global Events president David Peckinpaugh said it and Martiz-owned Experient have received a stay of execution of sorts.
Marriott delivers blow to agents, cutting pay on group bookings
Saying that costs are growing at a faster pace than group revenue, the company will reduce the commission rate on group...
Delta anticipates demand surge from biz travelers after tax cut
The airline hasn't seen more bookings from corporate customers yet, but expects that it will soon.
Travel Leaders launching leads service for its corporate agencies
The company is applying its lead-generation technology to the corporate side of the business.
New initiative will impact agencies that settle via IATA's BSP
IATA calls it the "most extensive and ambitious modernization" of BSP since its creation in 1971.
2017: Year in Review
It was a banner year for much of the travel industry. Yet several challenges -- from President Trump's policies and rhetoric to...
U.S. hotel pipeline starting to taper off after years of growth
While cities like Nashville, New York, Dallas and Houston continue to substantially boost inventory, growth in the overall U.S....
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