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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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Reality Check
Have we had it wrong all these years?
Do you "sell" travel, or do you self-educate so that your expertise is in demand?
Starbucks invades Italy
It was determined early on that Italians would never accept a typical Starbucks. Prejudices ran too deep for that. So this...
From Athens, with love
The city, with its wealth of cultural treasures, is worth pulling for.
Is it time for a river cruise bill of rights?
Clients need better updates from river cruise lines about current water conditions.
I have no time for social media. Neither do you.
The time we wastefully spend on social media would be better invested in reading books.
What's in a name change?
ASTA took an important step by replacing 'Agents' with 'Advisors' in its name.
Let's play 'Shark Tank' with travel startups
Imagine a travel 'Shark Tank.' What business ideas would attract your investment?
Making American great again
My multi-delay nightmare at O'Hare dissipated after one flight attendant took control.
Want to feel safe? Travel abroad
If you think staying home is safer than traveling overseas, the data might surprise you.
Ireland, better than advertised
Ireland is not really a country. It's the world's largest farm-to-table community.
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