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Truth hurts, but transparency rules
Suppliers should readily share information with retail travel professionals when problems crop up.
Fogo Island travels sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
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USA Insights
Caesars Entertainment's Ivy can send you towels (but she won't go on a date)
The digital concierge that Caesars Entertainment rolled out at the Cromwell and the Nobu hotel in late 2016 will soon be on...
Time is right to swim with the manatees in Crystal River
As air temperatures lower in winter, sea cows migrate to Florida's springs where the water temperature at the source is always...
Less gaming, more Westin for the Westin Las Vegas
The Westin Las Vegas Hotel and Spa has kicked its small, smoky casino to the curb in favor of more meetings space and a...
Miami puts it all on the line with new park project
The city's Underline, a 10-mile stretch beneath the city's elevated Metrorail, will feature a walking path, a bike trail,...
Spiegelworld and the Cosmopolitan give it another go
"Opium" is scheduled to debut on March 13. What is "Opium?" That's still a bit unclear.
In Fairbanks, aurora-viewing season is in full swing
"It's not really a phenomenon that you can describe easily," said Amy Reed Geiger, Explore Fairbanks director of...
Orlando's hotelier with a heart
Harris Rosen pays for employees' healthcare and for their kids' college education. He pays college tuition for underprivileged...
All hail the monorail?
The Las Vegas Monorail, which now connects eight resorts and the Las Vegas Convention Center, has proposed a one-mile extension...
Art and hotels, a marriage made in Florida
Independent and branded hotels alike are championing artists and immersing guests in art experiences that engage, inspire and...
U.S. urged to invest in Tongass tourism industry
Nearly 50 parties in Southeast Alaska have requested additional funding and support for visitor-serving businesses in the...
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